Terms & Conditions

Who we are:

Explore Fiordland Ltd trading as Fiordland Tours & Fiordland Walks, a New Zealand-owned business trading out of South Island, New Zealand.

1.0 Bookings

1.1 Once you have clicked ‘process my booking’ your credit card will be charged the full amount owing in New Zealand dollars. A window will then appear allowing you to check your booking details. Please email us immediately if any details are incorrect. A sales consultant will then process your booking request and send your confirmation via email promptly. Please note that our office hours are 6:30am – 6.00pm 7 days.

1.2 This booking confirmation becomes your proof of payment.

1.3 If you are unsure which tour or services you require, please contact one of our experienced consultants for advice before you finalise your booking.

1.4 The business name that will appear on your credit card statement will be Explore Fiordland Ltd.

2.0 Cancellation, Changes and No Shows

2.1 If a booking is canceled by Explore Fiordland Ltd and you are unable to reschedule, you can contact us for a full refund. Please explain the reason for the refund and the person you spoke to. We will then credit your card the refund amount and email you with confirmation.

2.2 If you need to reschedule, change or cancel your booking you will need to contact Explore Fiordland Ltd via phone or email to get authorization to do so. To avoid cancellation charges, all cancellation or change requests are to be made at least 48 hours prior to your departure date/time.

2.3 Change & Cancellation Protection (CCP). When purchasing an Explore Fiordland Ltd experience online, we give you the ability to purchase CCP to give you peace of mind and flexibility to cancel your tour up until 6pm the day prior to departure, no questions asked.

  • 2.3.1When purchased, as long as you contact us by 6pm the day prior to your tour date, you can choose to change to another date or use the value towards another Explore Fiordland Ltd experience. Wish to cancel altogether for a refund? If you choose to do this, CCP allows you to claim a 75% refund which would be processed back to the card used at the time to make your booking.
    How it works:
    Explore Fiordland Ltd must be notified of a cancellation or change request either via email at [email protected] or phone (NZ) +64 3 222 2838.
    CCP is not travel insurance. Explore Fiordland Ltd does not take any responsibility or cover for any out-of-pocket expenses caused before, during, or after travel. CCP is limited only to the value of the experience booked and paid for via Explore Fiordland Ltd at the same time the CCP was purchased.
    CCP is only available prior to the completion of your transaction and cannot be purchased retrospectively. CCP is non-refundable.

2.4 For Group Bookings & Private Charters cancellations received more than 7 days before the booked start time will be refunded in full. Cancellations received between 7 days and 48 hours before the booked start time will receive a 50% refund.Cancellations received within 48 hours of the booked start time, or no shows on the day, will not receive any refund.

2.5 For Day Tours Cancellation outside of 48 hours will receive a full refund. Cancellation inside of 48 hours no refund.

2.6 Explore Fiordland Ltd  reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers or any other unforeseen event or circumstances. In this instance, you can choose to reschedule or request a full refund from Explore Fiordland Ltd.

2.7 COVID-19 or Medical Outbreak Cancellations. If a travel ban, lockdown, or other restriction is enforced due to COVID-19 or another medical outbreak, or if you are directly impacted by such an outbreak (e.g., being identified as a close contact and required to self-isolate), and your tour cannot be attended but is already within the stated cancellation period, we will honour the booking value as credit for 12 months.

3.0 Extended terms and conditions

3.1 Explore Fiordland Ltd accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services provided.

3.2 We advise that all tours may carry a degree of risk and that by participating in the tour or service provided by Explore Fiordland Ltd you are expressly assuming those risks personally and are releasing Explore Fiordland Ltd from any liability, claims, losses, damages or expenses.

4.0 Privacy Policy

4.1 Explore Fiordland Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that’s all.

4.2 Explore Fiordland Ltd uses cookies to allow you to access and purchase items in your shopping cart. Cookies sent to your computer from Explore Fiordland Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer.

4.3 By agreeing to our Terms & Conditions you give Explore Fiordland Ltd permission to email you occasionally with promotional material.

4.4 Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

5.0 Security Policy

5.1 Explore Fiordland Ltd protects your credit card transactions with powerful 128-bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts all your personal and credit card details to prevent it being read during transmission over the Internet. It changes it into 1 of more than 3,000,000,000,000,000,000,000,000 different combinations (that’s 3 quadrilliard if you’re wondering). SSL safe connection, and other proven secure transaction technologies, safely protect all Explore Fiordland Ltd customers who book online via our secure website.

6.0 Cookie Policy

You are at https://fiordlandtours.co.nz or https://fiordlandwalks.co.nz the website of Explore Fiordland Ltd or “we”, “us”.

Our website and its subdomains use cookies.

Cookies are small text files that will be stored in your device (computer, mobile phone or tablet) via your browser in order to improve your experience of using the website and to enable certain functions.

We use cookies to provide our website visitors with a better experience, identify preferences, analyse trends, address technical problems, and help us to improve our website.

The information in the cookies relates to your device, your browser and to the way you browse through our content and is not linked to your name, address or e-mail address.

To the extent that personal information may be collected using cookies, such information will only be processed in accordance with our Privacy Policy and this Cookie Policy.

6.1 Why do we use cookies?

Cookies can be placed on our website by us or by third parties with whom we co-operate to help us diagnose technical problems, analyse the traffic to our website, analyse trends, observe and measure how our visitors engage with our website and identify preferences.

Strictly necessary cookies

_cfduid – Cloudflare

Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

wordpress_test_cookie – wordpress

Used to check whether web browser is set to allow or reject cookies.

WordPress_xxxx – wordpress

Used at login to store authentication details

Wordress_logged_in_xxxx – wordpress

Uses cookie to indicate you are logged in and who you are

Wp-settings-xxxx, wp-settings-time-xxxx – wordpress

Customise logged in view

6.2 These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functionality and performance cookies

These cookies enable our website to provide enhanced functionality. They may be set by us wordpress whose services we have added to our pages.

If you do not allow these cookies then some or all of these services may not function properly.

If you create an account in our website, we can also place cookies that enable that you will logged on automatically on your next visit.

xxxclickdesk_referrer, xxxpubnub_visitor, xxxsite_visit_time, xxxvisti_count – ClickDesk

Uses cookies to make their service easier to access. They save your details, to avoid the need to enter the same information every time you need to access your account. They use an encrypted cookie to store the time you signed in, your unique ID, which eliminates the need to sign in when you access a different page, within your account. It also helps them remember your preferences and present to you, the same personalised settings every time you use the service. The information collected by cookies does not allow identifying you personally. It collects general information pertaining to your IP address, operating system, browser details and your location.

Analytics cookies

_ga, _gid, _gat – Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from geographically, and the pages they have visited, the devices and browsers the visitor is using

1P_JAR – Google

These cookies are used to gather website statistics, and track conversion rates.

We may use cookies for web analytics. We use these cookies to collect information about how visitors use our website. These cookies allow us to count visits and traffic sources so we can measure and improve our website performance. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Only Google analytics has access to the data collected via these cookies and we do not make this data available to third parties.

6.3 Advertising cookies

NID – Google

Google uses cookies, like the PREF cookie, NID and SID, to contribute to the personalization of the ads in Google properties, like Google search. For example, we use them to store your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertiser’s website. In this way we can show you personalized ads on Google.

IDE – Doubleclick.net

Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

We may use advertising or targeting cookies placed both by us and by third parties. These cookies can help us by measuring the relevance of content and advertising on our website based on your surfing behaviour and interests. These cookies do not store directly personal information, but are based on uniquely identifying your browser and internet device.

6.4 Targeting Cookies

datr, sb, fr – Facebook

These cookies are set by Facebook. We use this service to show you have “liked” our website on the Facebook social network. Facebook can use this information to serve our ads on their platform . For more info on these cookies visit Facebook’s cookie policy statement

Links to social media sites

Our website may contain links to third party websites, including social media websites. When you click on such a link you leave our website and these third parties will be responsible for the information that is recorded via cookies.

6.5 Retention period

Most of the cookies we use will be deleted when you end the browser session. Other cookies will remain stored in your device for a period of 2 years or until removed via your browser settings. The web analytics cookies can be stored in your device maximum of 2 years or until removed via your browser settings.

6.6 Changes to our Cookie Policy

We may update the Cookies Policy from time to time. You can see the date on which the last change was made at the end of this policy. We advise you to review our Cookies Policy on a regular basis so that you are aware of any changes.

Contact us

If you have any questions related to this statement or any data protection concerns, or would like to exercise your rights, please contact us at

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